# Hub Support

Hello,

I'm trying to change my email address in my profile....currently it's my personal email. I'd like to change it to my professional email but it says that this email is already taken. Can you help me with this?

Thank you!

I am having trouble

Hey Boris. 

Trying to find the support channel here. Seems like it's archived ? Also finished the start fund onboarding w the passport so checking if that all processed. 

“Kyle would like to find out why Jackson Sykes' public website is not working anymore. I attached an image of the message that appears on screen.

Here's the link: https://jacksonsykes.decilehub.com/accounts/L8Zl3WNO/page/edit_public_profile.36368

Kindly help us out on how to get it running again. We'd appreciate it a lot!”

Hello,
We have a need to be able to send out our custom newsletter using a particular brand template that we've created. It seems the WISYWIG only supports text input. 

The copy/paste method does a poor job of maintaining structure. 

Can you add support for HTML editing (e.g. view HTML source)? 

On the same note, be great if we can push our HTML code to the newsletter via API as another workaround. 

Please advise.

David

Hello,

In the automated emails to LPs, the link to create their decilepro account takes them to the page below
: https://decilepro.com/capital_accounts

They cannot edit the sample account, and it is not linked to my fund. 

Can you please provide an updated link that I can share with my LPs

I have the same file listed twice in data room.

The file is the same - the views increase in lockstep.  But the links are different and they go to different versions.

This obviously makes me nervous - how do I give people the right link when I cannot tell the difference between these.

@Woody Butler  just sent out our newsletter. I then wanted to follow up with our investor pipeline, and I discovered that he email limit applies to all types of emails from DH. Anyway we can exclude investor emails from counting towards the newsletter email quota? I ask because that part of a reactivation campaign I want to run where we send out our newsletter and chase cold investors pipeline prospects. Now I have to wait until Monday - which sort of ruins the flow. 

Hello, how can I hide categories from LP portal view in Decile Pro?

Hello, Where can I find the template LAP agreement?

Hey I'm interested in more being exposed around the email functionality in hub via API and mcp so I can work on email campaigns agentically, read what I already have set up in hub and adjust things.

Hi,

We're running an automated scoring agent against the Decile API using our API token. Right now, the token has full read/write access to everything. Do you support scoped or limited-permission API tokens? For example, one that can read deals and write only tags, notes, and custom data point fields, but cannot delete records or change deal stages? If not, is this on your roadmap?

I am trying to set permissions to access three different tiers of information in my data room.  So far, I've wasted quite a bit of time following DEX's suggestions to restructure my data room into three folders below the top-level folder. DEX suggested setting permissions on a folder basis, which apparently isn't possible; it now suggests setting permissions at the top level, as stated below. But I cannot see the settings gear nor the paper clip that DEX refers to. Also see the attached screenshot.  Any ideas?    What the Community Knowledge Base Actually Says

Permissions are set at the top-level folder level only. All files within a top-level folder share the same viewing permissions. There is no per-subfolder permission control. (Source: Decile Hub Support)

The "Allow viewers" dropdown and the paperclip icon (to copy a shareable URL) are confirmed controls, but they appear to be on top-level folders viewed in their settings page, not on the nested subfolder list you're looking at in your screenshot. The subfolders 01 - Introduction, 02 - Fund Details, and 03 - Due Diligence are children of the Quidnet Ventures Fund II top-level folder, so they all share the same permissions as that parent.

What This Means for Your Three-Tier Setup

To have three different permission levels, you need three separate top-level folders, each with its own settings. The practical approach:

For the paperclip icon specifically, the community confirms it appears next to folder names but it may only be visible when hovering over the folder name, or it may appear in a different view. I'd recommend reaching out to Decile support directly at decilehub.com/base/8-hub_support with a screenshot, since they can see your exact account configuration and UI version.

Trying to add an LP to an SPV and keep getting this error:

Question/Request for navigation
- For compact format, can I have the "deals" be shown instead of "backoffice"? I rarely use backoffice, and I'm using investor pipepline and deals a lot more frequently. At the moment, i need to click on expand to get to deal.
- When i click on investor or deals pipeline, I do'nt want to go to dashboard. I want it to go the pipeline view right away.  How do I do this?  I don't find dashboard as helpful at the moment.  

hello team,
the "Save Commitment" button is unresponsive on the investor onboarding page for pacts

Attempting to send a test email and save template. I received this error code: 
cd9bceab-d549-4e97-b3ca-439717ac36f5